I'm sure VET is a perfectly fine anti-virus product even if it is short on
what are now essential "security" features such as firewall, really
good spyware detection etc.
But a few quirks and patchy support are more of a problem.
Recently I had a customer with a HP Photosmart all - in - one multifunction
printer/scanner etc. After replacing Pc-Cillin with VET when the Pc-Cillin
subscription expired the Scan button on the Photosmart no longer initiated the
scanning software on the PC. Scanning by launching the software on the
PC itself worked fine so the problem was the PC not "listening" to
the Photosmart.
Using System Restore to go back to before the VET install restored normal
operation.
The VET support site offered no clues so an email was sent from the address
on the VET support page. This was replied to 5 days later with a badly
spelt and terse response stating that "We do not support
vet product in this que," (sic). A web address was given as being
the correct place to go. Which is where I had been!
A reply to that turned up a response 6 days later admitting that the
problem was caused by VET and would be fixed in a new release which is
expected mid September.
Their support page does not acknowledge this issue though.
I would expect other devices to be affected, not just HP's Photosmart.
Previous attempts to contact VET support have been similarly frustrating.
Interestingly, I got a "customer satisfaction survey form" before
I got any support. Not that the survey had any options to indicate that the
issue was not yet opened yet alone closed satisfactorily!
